“The goal as a company is to have customer service that is not just the best, but legendary.” -Sam Walton
Mid last year I began having bill delivery issues with my monthly statement from a local utility company. I noticed that I was only sporadically receiving my monthly paper statement via mail and was never receiving any email alerts. Not sure why and annoyed that I didn’t have a monthly reminder to pay my bill, I decided to call their customer service line. The ensuing conversation was not only frustrating, but an excellent example of what seems to be a never-ending trend of poor customer service by companies big and small, despite the fact that we’re in the day and age of transparency thru social media.
During the phone conversation, a middle age rep with an unpleasant attitude, misinformed me that my paper bill was being mailed out each month. In fact, I was told that since…
